FAQs

How will you ensure customers’ safety?

The safety and wellbeing of our customers staff is our first priority. We’ve been working on steps to ensure we can welcome you back in the safest way such as:

  • A one-way system will be in place to ensure social distancing can be maintained.
  • We will only be allowing a set number of people into the centre at one time.
  • There will be signs to help remind shoppers to keep a safe distance apart.
  • Our team is running enhanced cleaning practices throughout the centre.
  • Hand sanitisers for public use will be available at all entrances, car park pay stations and at customer lifts.
  • Seating areas will be closed.

Why is there a one-way system in place?

A one-way system is in place to ensure social distancing can be best observed. The system will be displayed with signs in centre.

Do I have to wear a face covering while in the centre?

Yes, from Friday 24 July it will be mandatory to wear a face covering while visiting the centre.

Are there any changes to car parking?

The Eastgate car park will be open but at a reduced capacity.

How do I get into the centre - has this changed?

All the entrances to Eastgate will be open. However, the entrance from Southernhay, next to Asda, will be for Asda customers only. There will also be a set capacity for the centre so you need to queue to enter.

What shops are open and what are their trading hours?

You can see which shops are trading and their opening hours on their individual store page on our website.

Will there be a limit to how long I can spend in the centre?

There are no limits to how long you can spend in the centre but we ask you to be respectful as you must leave for another to be able to enter.

Do I have to queue for each store?

Stores will have a set capacity of people allowed in the store at one time so you may have to queue for access, where queuing space on the mall permits.

Are all the toilets open?

The centre’s toilets will be open for everyone’s use currently, located on the Upper Level in the Food Court. However, the toilets located next to Asda and inside Debenhams are currently closed.

Will the baby feeding and changing facilities be open?

The family care suite is open for public use.

Will there be any changes to the lifts?

Lift access will be subject to social distancing guidelines. We ask that one person or one family group use them at a time and give priority to disabled customers and pushchairs.

Is there any change to the local buses/trains?

Please see our ‘Visiting Us’ page for information on public transport to the centre.

Is Shopmobility available?

Shopmobility will remain closed until July at the earliest.

Is the Food Court open?

The Food Court will be open but not all the restaurants may be. To check which restaurants are open and their hours, see their page on our website.

Is cash being accepted at stores or will it be card payment only?

Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.