We are here to help! It’s important to us that your trip to Eastgate is hassle free, so we provide a range of services to help.


The Centre Manager is Ian Clark.

To speak to a member of the Eastgate team call 01268 533 631 or email [email protected]

Centre Opening Hours

These are the standard opening hours of Eastgate Shopping Centre.

  • Mon - Sat 9am – 5.30pm
  • Sunday 10am – 4pm
  • Bank Holidays 10am – 5pm

Store opening times vary, please contact the individual stores if you are making a special journey.


Stay connected whilst you shop with FREE Wi-Fi at Eastgate Shopping Centre provided by BT. Connect to Eastgate WiFi on your device and enjoy free internet access when you shop with us.

Toilets & Baby Changing

Toilets (including disabled toilets) and baby changing facilities are located on the Upper Mall, by the Food Terrace. Additional toilets (including disabled toilets) are also available on the Lower Mall, by Asda.


Free electric and regular wheelchairs are available at the centre. Please pre-book by calling Shopmobility on 01268 533 644 or 0800 454 863.

Find Shopmobility on the Lower Galleries next to the car park. Please bring two pieces of ID.

Shopmobility Opening Hours

  • Mon - Sat 9.30am – 5pm
  • Sunday 10.30am – 4pm


The centre is wheelchair accessible from the car park via lifts. There are also lifts from the Lower Level to the Upper Level outside Topshop.

Disabled toilets can be located on the Lower Level, by Asda, and on the Upper Level in the Food Terrace.

There are a number of disabled parking spaces in the Eastgate car park on levels A and B.


Click here to see all the latest job vacancies at Eastgate Shopping Centre.

Cash Machines

There are cash machines in two locations; next to Asda, and between Superdry and Eurochange.